STORE POLICY
Return & Refund policy
Due to the nature of sealed products in the tcg industry, we do not offer returns. that said, if something arrives damaged or not as described, send us an email and we'll make it right| Support@BigKameTcg.com
Cancellations can be requested before shipment but are subject to a 3% cancellation fee. This fee will be deducted from the refunded amount. this covers the non-refundable payment processing fee we are charged when the initial transaction is made.
Orders typically ship within 48 hours of payment. For Pre-Order and Back-Order items please see item desc for shipping times.
When ordering a pre-order (or back-order item) on BigKameTcg, all other items in the cart will be shipped with the pre-order item. That means if a pre-order item ships in 1 month, you'll need to wait 1 month for all other items in the cart. If you want non-pre-order items shipped right away, please add them to a separate cart and check out with a separate order. Orders cannot be partially fulfilled or partially canceled.
Pre-order and back-order purchases will be charged to your card/PayPal immediately upon purchase. Orders can be canceled before shipment but are subject to a 3% cancellation fee. this fee will be deducted from the refunded amount. this covers the non-refundable payment processing fee we are charged when the initial transaction is made.